The role of a collection agency shouldn’t just be collecting your delinquent accounts. At VeriCore, we are experienced consultants at all aspects of the Credit and Collections process. We have helped to introduce policies and procedures for thousands of clients in all facets of industry.

For us, the collection process begins with helping you improve your in-house efforts. While determining what actions our clients have taken to collect their money, we often uncover that the answer was “too little done, and done too late”. Early in our partnership with our clients we try to determine what steps if any could be done in-house to increase the odds of recovery before the account even becomes a candidate for a collection agency.

Some people might say “why are you trying to help me collect more money?” The answer is simple; we want to build a relationship that will pay off for both of us over time. If we help you collect more money, we earn the right to be your agency of record and in the long run, we will get our chance to shine.

The “VeriCore Client In-House Collection Policy Manual” will help you maximize your cash flow. This is an extensive document developed to assist you in establishing better in-house credit & collection policies. There is no better way to impress the powers that be than to keep receivables under control and the checks rolling in.

Topics that are covered in this manual are:

• A sample credit application to compare against the one you are using now
• A list of warning signs that will alert you to your customer’s potential problems
• An “event sensitive” timeline that will help you structure your calls and letters
• Proven presentations that your staff can use on their collection calls
• Sample letters to use during your collection process

Sometimes VeriCore clients are reluctant to place an account for collections. This usually happens because they have a “hunch” that their clients will fulfill their financial obligations. Unfortunately, those “hunches” can sometimes be expensive lessons to learn. Part of a good collection policy helps take the guess work out of the equation by following a simple event (date) sensitive procedure that gives the customer no less than six separate chances to behave like a customer and not a debtor.

For your convenience we have provided a complete copy of our VeriCore Client In-House Collection Policy Manual that you can download and begin to implement right away.